FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace President Castellana?

    At the Petit Palace President Castellana we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace President Castellana a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace President Castellana is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace President Castellana once I have checked out?

    Yes, the Petit Palace President Castellana allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace President Castellana?

    The Petit Palace President Castellana is a hotel located in Calle Marqués de Villamagna, 4, next to Paseo de la Castellana. We are next to Paseo de la Castellana, very close to Retiro Park 🌳🌿, a short walk from Puerta de Alcalá, and well connected to the interesting museums of Madrid 🤓 such as the National Library Museum, the National Archaeological Museum, and the Lázaro Galdiano Museum. Petit Palace President Castellana offers an idyllic location that will help you indulge in the tantalizing pleasures found on Paseo de la Castellana such as art galleries, boutique shops, and luxury restaurants.Paseo de la Castellana is a long avenue which stretches 6 kilometres and is the main artery in the north of the city. Our location at the beginning of Paseo de la Castellana, very close to Plaza de Colón, connects the centre of Madrid to the Salamanca district and some of the most interesting places of 20th century Madrid such as the Discovery Gardens, the Colón Towers, the Marqués de Villamejor Palace, the Instituto de la Juventud, ABC Serrano, the Bermejillo Palace… all 🏢 with plenty of character and decades of stories.

  • What entertainment options does the Petit Palace President Castellana offer?

    The Petit Palace President Castellana offers you some special services such as bicycle rental, MIFI, Wi-Fi, healthy breakfast buffet, 24 hour reception, meeting room, lobby

  • Does the internet Wi-Fi connection have any cost at the Petit Palace President Castellana ?

    Clients' internet connection is free at the Petit Palace President Castellana. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace President Castellana adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace President Castellana hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace President Castellana offer?

    The Petit Palace President Castellana is a Chueca hotel ideal for families with children. We have family rooms for up to 5 people, free breakfast for children booking on the official website, gifts for children ...