FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace President Castellana?

  The Petit Palace President Castellana is a modern boutique hotel located just a few meters away from Paseo de la Castellana, in the exclusive Salamanca district and at the heart of Madrid's prime business center.

• What category does Petit Palace President Castellana belong to?

  Petit Palace President Castellana, a 4-star hotel with a New York ambiance, becomes the destination for travelers who wish to combine leisure and pleasure in Madrid with a high-quality price ratio.

• Who is Petit Palace President Castellana oriented towards?

  The Petit Palace President Castellana is perfect for trend-conscious travelers who enjoy urban life, making it an excellent choice for families with children, groups of friends, and business trips.

• Is Petit Palace President Castellana suitable for families with children?

  Families with children will find specialized services at the Petit Palace President Castellana, such as high chairs in the breakfast area, complimentary bicycles, strollers, a children's food area, cribs, and bottle warmers.

• What are the check-in and check-out times at Petit Palace President Castellana?

  Check-in at the Petit Palace President Castellana begins at 2:00 PM, and check-out is at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace President Castellana?

  If you wish to check in early at the Petit Palace President Castellana, please check with reception to verify room availability.

• Can you stay in Petit Palace President Castellana after checking out?

  You can enjoy the common areas of the Petit Palace President Castellana or use the time for shopping while we take care of your luggage in our storage.

• If I arrive early at Petit Palace Puerta preciados, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at Petit Palace President Castellana.

• Can I store my luggage before check-in or after check-out at Petit Palace President Castellana?

  At the Petit Palace President Castellana, we take care of your luggage both upon arrival and at check-out, allowing you to make the most of every minute of your stay.

• Does Petit Palace President Castellana serve a buffet breakfast?

  Enjoy a modern and sophisticated atmosphere from the early hours of the day with a delicious buffet breakfast at the Petit Palace President Castellana offering a wide variety of sweet, savory options, and beverages to start your day off right.

• Are there dining options available for people with food intolerances at Petit Palace President Castellana?

  At Petit Palace President Castellana, we offer a varied breakfast that includes pastries, healthy options for a balanced start to the day, and food tailored to meet dietary restrictions such as allergies or intolerances, ensuring a safe and healthy diet for everyone. All our products are locally sourced, including cheeses, fruits, and vegetables from the region, giving you the opportunity to savor our exquisite local gastronomy.

• Does Petit Palace President Castellana have a restaurant?

  Petit Palace President Castellana does not have its own restaurant, and guests can enjoy complimentary coffee and tea available in the lobby.

• Is breakfast complimentary at Petit Palace President Castellana?

  We offer accommodation options with or without breakfast included at Petit Palace President Castellana. Additionally, you can always enjoy breakfast for an additional cost. Please consult with our reception team.

• What are the breakfast hours at Petit Palace President Castellana?

  Breakfast is available every day at Petit Palace President Castellana, from 7:00 AM to 10:30 AM on weekdays and from 8:00 AM to 11:00 AM on weekends.

• Are cots available in the rooms at Petit Palace President Castellana?

  At Petit Palace President Castellana, we have cribs available for your baby's comfortable rest, providing comfort for the whole family. You can request a crib when making your reservation or upon arrival at the hotel.

• Does Petit Palace President Castellana offer laundry service?

  The Petit Palace President Castellana provides laundry service. To know all the details and additional costs, please contact the reception.

• What types of rooms does Petit Palace President Castellana have?

  We offer a variety of rooms at Petit Palace President Castellana: doubles, triples, deluxe, quadruple, and quintuple rooms, designed to meet the needs of your trip, whether for families with children or groups of friends.

• Are there safes in the rooms at Petit Palace President Castellana?

  For your convenience and peace of mind, all rooms at Petit Palace President Castellana have a safe at your disposal.

• Are hairdryers available at Petit Palace President Castellana in the rooms?

  In every room at Petit Palace President Castellana, you'll find a hairdryer available in the bathroom for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace President Castellana?

  All our rooms at Petit Palace President Castellana are equipped with a minibar, allowing you to keep your drinks and food at the right temperature.

• Is Petit Palace President Castellana a pet-friendly accommodation?

  We are a pet-friendly hotel at Petit Palace President Castellana! We will be delighted to welcome your dog or cat during your stay.

• Are pets allowed in the rooms at Petit Palace President Castellana?

  Your pet is allowed to stay in the same room you reserve at Petit Palace President Castellana so you can both enjoy the entire stay together.

• Is there a cost for accommodating pets at Petit Palace President Castellana?

  If you book directly through the official website of Petit Palace President Castellana, your pet will stay for free. However, when booking through other platforms, an additional charge of €25 per stay will apply for your pet.

• What pet services does Petit Palace President Castellana offer?

  Your pet will have its own water bowl and bed in the room you reserve at Petit Palace President Castellana, providing comfort during their stay.

• In what languages is reception attended at Petit Palace President Castellana?

  At Petit Palace President Castellana, we assist you in Spanish, English, French and Italian.

• What services does Petit Palace President Castellana offer at reception?

  Petit Palace President Castellana offers various services such as Wi-Fi, laundry, complimentary bike rental, MIFI devices, and tourist information for your convenience.

• What is the smoking policy at Petit Palace President Castellana?

  We maintain a smoke-free environment at Petit Palace President Castellana, so smoking is prohibited in both the rooms and common areas of the hotel.

• Is Petit Palace President Castellana a hotel committed to environmental sustainability?

  Committed to environmental management, at Petit Palace President Castellana, we have programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchases.

• Do the rooms at Petit Palace President Castellana have free Wi-Fi?

  Wi-Fi connection at Petit Palace President Castellana is complimentary for our guests and available in all common areas and hotel rooms.

• What parking options does Petit Palace President Castellana offer?

  Petit Palace President Castellana does not have its own parking, but we can offer you a discount at a nearby parking facility. Please contact reception when making your reservation through the official website.

• Are there accessible rooms for people with disabilities at Petit Palace President Castellana?

  Petit Palace President Castellana is adapted for people with reduced mobility. For more details about our facilities, please contact reception.

• Are there discounts for returning guests at Petit Palace President Castellana?

  By staying at Petit Palace President Castellana, as a member of The Tripster Club, you'll have access to exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY hotel from your first stay. Additionally, accumulate bookings for discounts on future stays, dining services, and access to premium services. I want to be a Tripster!